Privacy policy

Privacy Policy

Last updated: June 22, 2026

Digital Home Video operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with media digitization services (the "Services"). Digital Home Video is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, ship physical media to us, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services:

Contact details including your name, address, billing address, shipping address, phone number, and email address.

Financial information including credit card, debit card, and payment details processed through our payment provider.

Order and media information including details about the tapes, photos, slides, negatives, or audio cassettes you submit for digitization, the number and format of items, and any special instructions you provide about your order.

Account information including your username, password, and order history.

Communications with us including the information you include in customer support inquiries, special handling instructions, or correspondence about damaged or missing items.

Device and usage information including information about your device, browser, IP address, and how you interact with our website.

Your Physical Media and Digitized Files

Because our Services involve physically handling your tapes, photos, slides, negatives, and other personal media, we want to be clear about how we treat this content:

Physical media handling. Your original tapes, photos, slides, and other items are handled only by personnel directly involved in the digitization process. We do not view, screen, share, or use the content of your personal media for any purpose other than fulfilling your order.

Return of originals. Your original physical media will be returned to you following digitization unless you request otherwise. We are not responsible for items lost or damaged in transit to or from our facility once they have left our or your possession via a shipping carrier, though we take reasonable precautions in packaging.

Digitized file storage and retention. Digitized files (video, audio, or image files created from your physical media) are stored securely on our cloud storage provider until you have downloaded them. We may retain digitized files for after delivery to allow you to re-download if needed, after which they are permanently deleted from our systems unless you request an extension.

No use of your content. We do not use, license, publicly display, or share the content of your digitized media for marketing, training, or any other purpose without your explicit written consent.

Access controls. Cloud download links provided to you are unique to your order and are not indexed or made publicly accessible.

Personal Information Sources

We may collect personal information directly from you (when you place an order, create an account, or contact us), automatically through your use of our website, from our service providers (such as payment processors and shipping carriers), and from our digitization partner who performs the technical conversion of your media on our behalf.

How We Use Your Personal Information

Provide the Services. To process your order, arrange shipping of materials to and from you, communicate order status updates, fulfill your digitization request, and deliver your completed files.

Customer Support. To respond to inquiries about your order, resolve issues with damaged or missing items, and assist with re-sending download links.

Security and Fraud Prevention. To authenticate your account, provide a secure payment experience, and protect against fraudulent or unauthorized orders.

Marketing. With your consent, to send updates about new services, formats we support, or promotions. You may opt out at any time.

Legal Reasons. To comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

We may disclose your personal information to:

Shopify and related service providers who power our website, payment processing, and order management.

Our digitization partner(s) who perform the technical conversion of your physical media to digital format, solely for the purpose of fulfilling your order.

Shipping carriers to facilitate delivery of materials to and from you.

Legal authorities where required to comply with law or valid legal process.

We do not sell your personal information or the content of your digitized media to third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We take reasonable steps to protect both your personal information and your physical media while in our possession, but recommend you do not send irreplaceable originals without first making your own backup copies if feasible.

How long we retain your personal information and digitized files depends on factors such as whether you've downloaded your files, whether we need the information to resolve a dispute, and applicable legal obligations.

Your Rights and Choices

Depending on where you live, you may have rights including the right to access, delete, correct, or receive a copy of personal information we hold about you, and the right to opt out of marketing communications. You may exercise these rights by contacting us using the details below.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date.